JML PLUMBING & GAS PTY. LTD. – TERMS & CONDITIONS OF TRADE 

1. Definitions
1.1 “JML” means JML Plumbing & Gas Pty. Ltd., its successors and assigns or any person acting on behalf of and with the authority of JML Plumbing & Gas Pty. Ltd.. 1.2 “Client” means the person/s or any person acting on behalf of and with the authority of the Client requesting JML to provide the Services as specified in any proposal, quotation, order, invoice or other documentation, and: (a) if there is more than one Client, is a reference to each Client jointly and severally; and (b) if the Client is a part of a Trust, shall be bound in their capacity as a trustee; and (c) includes the Client’s executors, administrators, successors and permitted assigns. 1.3 “Goods” means all Goods or Services supplied by JML to the Client at the Client’s request from time to time (where the context so permits the terms ‘Goods’ or ‘Services’ shall be interchangeable for the other). 1.4 “Price” means the Price payable (plus any GST where applicable) for the Goods as agreed between JML and the Client in accordance with clause 5 below. 1.5 “GST” means Goods and Services Tax (GST) as defined within the “A New Tax System (Goods and Services Tax) Act 1999” (Cth). 
 
2. Acceptance
2.1 The Client is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Client places an order for or accepts delivery of the Goods. 2.2 These terms and conditions may only be amended with the consent of both parties in writing, and shall prevail to the extent of any inconsistency with any other document or contract between the Client and JML. 2.3 Electronic signatures shall be deemed to be accepted by either party providing that the parties have complied with Section 9 of the Electronic Transactions Act 2000 or any other applicable provisions of that Act or any Regulations referred to in that Act. Or accepting any quotes via web based links. 
 
3. Errors and Omissions
3.1 The Client acknowledges and accepts that JML shall, without prejudice, accept no liability in respect of any alleged or actual error(s) and/or omission(s): (a) resulting from an inadvertent mistake made by JML in the formation and/or administration of this contract; and/or (b) contained in/omitted from any literature (hard copy and/or electronic) supplied by JML in respect of the Services. 3.2 In the event such an error and/or omission occurs in accordance with clause 3.1, and is not attributable to the negligence and/or wilful misconduct of JML; the Client shall not be entitled to treat this contract as repudiated nor render it invalid. 
 
4. Change in Control
4.1 The Client shall give JML not less than fourteen (14) days prior written notice of any proposed change of ownership of the Client and/or any other change in the Client’s details (including but not limited to, changes in the Client’s name, address, contact phone or fax number/s, or business practice). The Client shall be liable for any loss incurred by JML as a result of the Client’s failure to comply with this clause. 
 
5. Price and Payment
5.1 At JML’ sole discretion, the Price shall be either: (a) as indicated on any invoice provided by JML’ to the Client; or (b) the Price as at the date of delivery of the Goods according to JML’ current price list; or (c) JML’ quoted price (subject to clause 5.2) which will be valid for the period stated in the quotation or otherwise for a period of thirty (30) days. 5.2 JML’ reserves the right to change the Price: (a) if a variation to the Goods which are to be supplied is requested; or (b) if a variation to the Services originally scheduled (including any applicable plans or specifications) is requested; or (c) where additional Services are required due to the discovery of hidden or unidentifiable difficulties (including, but not limited to, poor weather conditions, limitations to accessing the site, obscured building defects, unsound pre-existing construction, safety considerations, prerequisite work by any third party not being completed, hard rock barriers below the surface, iron reinforcing rods in concrete, or hidden pipes and wiring in walls etc) which are only discovered on commencement of the Services; or (d) in the event of increases to JML’ in the cost of labour or Goods which are beyond JML’ control. 5.3 Variations will be charged for on the basis of JML’ quotation, and will be detailed in writing, and shown as variations on JML’ invoice. The Client shall be required to respond to any variation submitted by JML’ within ten (10) working days. Failure to do so will entitle JML’ to add the cost of the variation to the Price. Payment for all variations must be made in full at the time of their completion. 5.4 At JML’ sole discretion, a 30% deposit and the remaining balance on completion of the Services may be required. 5.5 Time for payment for the Goods being of the essence, the Price will be payable by the Client on the date/s determined by JML’, which may be: (a) on delivery of the Goods; (b) before delivery of the Goods; (c) by way of instalments/progress payments in accordance with JML’ payment schedule; (d) four (4) days following the end of the month in which a statement is posted to the Client’s address or address for notices; (e) for approved clients thirty (30) days following the date specified on any invoice or other form as being the date for payment; (f) failing any notice to the contrary, the date which is seven (7) days following the date of any invoice given to the Client by JML’. 5.6 Payment may be made by cash, cheque, bank cheque, electronic/on-line banking, credit card (a surcharge may apply per transaction), or by any other method as agreed to between the Client and JML’. 5.7 The Client shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Client by JML’ nor to withhold payment of any invoice because part of that invoice is in dispute. 5.8 Unless otherwise stated the Price does not include GST. In addition to the Price the Client must pay to JML’ an amount equal to any GST JML’ must pay for any supply by JML’ under this or any other contract for the sale of the Goods. The Client must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Client pays the Price. In addition, the Client must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price. 
 
6. Provision of the Services
6.1 Subject to clause 6.2 it is the Seller’s responsibility to ensure that the Services start as soon as it is reasonably possible. 6.2 The Services’ commencement date will be put back and/or the completion date extended by whatever time is reasonable in the event that JML’ claims an extension of time (by giving the Client written notice) where completion is delayed by an event beyond JML’ control, including but not limited to any failure by the Client to: (a) make a selection; or (b) have the site ready for the Services; or (c) notify JML’ that the site is ready. 6.3 Any time specified by JML’ for delivery of the Services is an estimate only and JML’ will not be liable for any loss or damage incurred by the Client as a result of delivery being late. However, both parties agree that they shall make every endeavour to enable the Services to be supplied at the time and place as was arranged between both parties. In the event that JML’ is unable to supply the Services as agreed solely due to any action or inaction of the Client, then JML shall be entitled to charge a reasonable fee for re-supplying the Services at a later time and date, and/or for storage of the Goods. 
 
7. Risk
7.1 If JML’ retains ownership of the Goods under clause 12 then: (a) where JML’ is supplying Goods only, all risk for the Goods shall immediately pass to the Client on delivery and the Client must insure the Goods on or before delivery. Delivery of the Goods shall be deemed to have taken place immediately at the time that either; (i) the Client or the Client’s nominated carrier takes possession of the Goods at JML’s address; or (ii) the Goods are delivered by JML or JML’s nominated carrier to the Client’s nominated delivery address (even if the Client is not present at the address). (b) where JML’ is to both supply and install Goods then JML’ shall maintain a contract works insurance policy until the Services are completed. Upon completion of the Services all risk for the Services shall immediately pass to the Client. 7.2 At JML’ sole discretion, the cost of delivery is included in the Price. 7.3 Notwithstanding the provisions of clause 7.1 if the Client specifically requests JML to leave Goods outside JML’s premises for collection or to deliver the Goods to an unattended location then such materials shall always be left at sole risk of the Client and it shall be the Client’s responsibility to ensure the Goods are insured adequately or at all. In the event that such Goods are lost, damaged or destroyed then replacement of the Goods shall be at the Client’s expense. 7.4 The Client warrants that any structures to which the Goods are to be affixed are able to withstand the installation of the Goods and that any plumbing and or gas connections (including, but not limited to, meter boxes, isolation valve train’s, elevated drainage, water mains, fire hydrant mains, grease pits/traps and hot water systems/designs) are of suitable capacity to handle the Goods once installed. If for any reason (including the discovery of asbestos, defective or unsafe wiring, dangerous access to roofing or unstable working surfaces) that JML’ or its employees reasonably form the opinion that the Client’s premises is not safe for the installation of Goods to proceed then JML’ shall be entitled to delay installation of the Goods (in accordance with the provisions of clause 6.2 above) until JML is satisfied that it is safe for the installation to proceed. 7.5 Where the Client has supplied materials for JML’ to complete the Services, or existing materials are in place, the Client acknowledges and accepts responsibility for the suitability of purpose, quality and any faults inherent in the materials. JML’ shall not be responsible for any defects in the Services, any loss or damage to the Goods (or any part thereof), howsoever arising from the use of materials supplied by the Client. 7.6 In the event that the property experiences any movement that effects and causes damage to the Goods (including but not limited to roof leaks, broken water mains and collapsed structures caused by adverse weather conditions, acts of God, earthquake, etc.), the Client accepts and agrees that JML’ shall not be held liable for any such damage and that the Client shall be responsible for the cost of rectification. 
 
8. Access
8.1 The Client shall ensure that JML’ has clear and free access to the work site at all times to enable them to undertake the Services. JML’ shall not be liable for any loss or damage to the site (including, without limitation, damage to pathways, driveways and concreted or paved or grassed areas) unless due to the negligence of JML’. 
 
9. Service Locations
9.1 Prior to JML’ commencing the Services the Client must advise JML’ of the precise location of all services on the site and clearly mark the same. The mains and services the Client must identify include, but are not limited to, electrical services, gas services, sewer services, pumping services, sewer connections, sewer sludge mains, water mains, irrigation pipes, telephone cables, fibre optic cables, oil pumping mains, and any other services that may be on site. 9.2 Whilst JML’ will take all care to avoid damage to any services the Client agrees to indemnify JML’ in respect of all and any liability claims, loss, damage, costs and fines as a result of damage to services not precisely located and notified as per clause 
 
10.1. 10. Client Responsibilities
10.1 The Client acknowledges that: (a) all descriptive specifications, illustrations, drawings, data, dimensions and weights stated in JML’ or the manufacturer’s fact sheets, price lists or advertising material, are approximate only and are given by way of identification only. The Client shall not be entitled to rely on such information, and any use of such does not constitute a sale by description, and does not form part of the contract, unless expressly stated as such in writing by JML; and (b) while JML’ may have provided information or figures to the Client regarding the performance of the Goods, the Client acknowledges that JML’ has given these in good faith, and are estimates based on Clean Energy Council (CEC) and/or industry prescribed estimates; and (c) JML’ is only responsible for parts that are replaced by JML’ and that in the event that other parts/goods, subsequently fail, the Client agrees to indemnify JML’ against any loss or damage to the Goods.; and (d) in the event that JML is requested by the Client to perform a temporary repair, the Client accepts that the repair is temporary and JML’ offers no guarantee against reoccurrence, effectiveness or further damage. 10.2 The Client acknowledges and agrees that where JML has performed temporary repairs that: (a) JML’ offers no guarantee against the reoccurrence of the initial fault, or any further damage caused; and (b) JML’ will immediately advise the Client of the fault and shall provide the Client with an estimate for the full repair. 10.3 The Client acknowledges that Goods supplied may: (a) fade or change colour over time; and (b) expand, contract or distort as a result of exposure to heat, cold, weather; and (c) mark or stain if exposed to certain substances; and (d) be damaged or disfigured by impact or scratching. 10.4 The Client agrees to: (a) remove any furniture, furnishings or personal goods from the vicinity of the Services and agrees that JML’ shall not be liable for any damage caused to those items through the Client’s failure to comply with this clause.; and (b) indemnify JML’ from any damage caused by any other tradesman during and after the completion of the Services. If the Client instructions JML’ to rectify any damage caused by any other tradesman, this will become a variation to the original quotation and will be charged at JML’ normal hourly rate per clause 5.2. Drain Clearing 10.5. 10.5 BUYER shall hold JML’s, and shall be solely responsible for any damage or expense incurred to remove, restore, repair or replace its premises and/or any portion thereof, as well as the damaged equipment of JML’s, if any tool, drain cleaning cable, water jetting hose, or other equipment of JML’s becomes stuck in a drainage line in the prosecution of JML’s work under this agreement.
10.6 If there is a sewerage spill, including one deemed hazardous, the cost of clean-up is the sole responsibility of the BUYER. 10.7 Removal of tree root growth or blockage alone will not ensure that similar problems will not recur and as such carries no guarantee unless otherwise stated herein.
 
11. Title
11.1 JML’ and the Client agree that ownership of the Goods shall not pass until: (a) the Client has paid JML’ all amounts owing to JML; and (b) the Client has met all of its other obligations to JML. 11.2 Receipt by JML’ of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honored, cleared or recognized. 11.3 It is further agreed that, until ownership of the Goods passes to the Client in accordance with clause 11.1: (a) the Client is only a bailee of the Goods and must return the Goods to JML’ on request. (b) the Client holds the benefit of the Client’s insurance of the Goods on trust for JML’ and must pay to JML’ the proceeds of any insurance in the event of the Goods being lost, damaged or destroyed. (c) the Client must not sell, dispose, or otherwise part with possession of the Goods other than in the ordinary course of business and for market value. If the Client sells, disposes or parts with possession of the Goods then the Client must hold the proceeds of any such act on trust for JML’ and must pay or deliver the proceeds to JML’ on demand. (d) the Client should not convert or process the Goods or intermix them with other goods but if the Client does so then the Client holds the resulting product on trust for the benefit of JML and must sell, dispose of or return the resulting product to JML as it so directs. (e) the Client irrevocably authorises JML to enter any premises where JML believes the Goods are kept and recover possession of the Goods. (f) JML may recover possession of any Goods in transit whether or not delivery has occurred. (g) the Client shall not charge or grant an encumbrance over the Goods nor grant nor otherwise give away any interest in the Goods while they remain the property of JML. (h) JML may commence proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods has not passed to the Client. 
 
12. Personal Property Securities Act 2009 (“PPSA”)
12.1 In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSA. 12.2 Upon assenting to these terms and conditions in writing the Client acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the PPSA and creates a security interest in all Goods and/or collateral (account) – being a monetary obligation of the Client to JML for Services – that have previously been supplied and that will be supplied in the future by JML to the Client. 12.3 The Client undertakes to: (a) promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which JML may reasonably require to; (i) register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register; (ii) register any other document required to be registered by the PPSA; or (iii) correct a defect in a statement referred to in clause 12.3(a)(i) or 12.3(a)(ii); (b) indemnify, and upon demand reimburse, JML for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any Goods charged thereby; (c) not register a financing change statement in respect of a security interest without the prior written consent of JML; (d) not register, or permit to be registered, a financing statement or a financing change statement in relation to the Goods and/or collateral (account) in favour of a third party without the prior written consent of JML; (e) immediately advise JML of any material change in its business practices of selling the Goods which would result in a change in the nature of proceeds derived from such sales. 12.4 JML and the Client agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions. 12.5 The Client waives their rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA. 12.6 The Client waives their rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA. 12.7 Unless otherwise agreed to in writing by JML, the Client waives their right to receive a verification statement in accordance with section 157 of the PPSA. 12.8 The Client must unconditionally ratify any actions taken by JML under clauses 12.3 to 12.5. 12.9 Subject to any express provisions to the contrary (including those contained in this clause 12) nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA. 
 
13. Security and Charge
13.1 In consideration of JML agreeing to supply the Goods, the Client charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Client either now or in the future, to secure the performance by the Client of its obligations under these terms and conditions (including, but not limited to, the payment of any money). 13.2 The Client indemnifies JML from and against all JML’ costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising JML’ rights under this clause. 13.3 The Client irrevocably appoints JML and each director of JML as the Client’s true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 14 including, but not limited to, signing any document on the Client’s behalf. 
 
14. Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)
14.1 The Client must inspect the Goods on delivery and must within seven (7) days of delivery notify JML in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Client must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification, the Client must allow JML to inspect the Goods. 14.2 Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees). 14.3 JML acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees. 14.4 Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, JML makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Goods. JML’ liability in respect of these warranties is limited to the fullest extent permitted by law. 14.5 If the Client is a consumer within the meaning of the CCA, JML’ liability is limited to the extent permitted by section 64A of Schedule 2. 14.6 If JML is required to replace the Goods under this clause or the CCA, but is unable to do so, JML may refund any money the Client has paid for the Goods. 14.7 If the Client is not a consumer within the meaning of the CCA, JML’ liability for any defect or damage in the Goods is: (a) limited to the value of any express warranty or warranty card provided to the Client by JML at JML’ sole discretion; (b) limited to any warranty to which JML is entitled, if JML did not manufacture the Goods; (c) otherwise negated absolutely. 14.8 Subject to this clause 15, returns will only be accepted provided that: (a) the Client has complied with the provisions of clause 15.1; and (b) JML has agreed that the Goods are defective; and (c) the Goods are returned within a reasonable time at the Client’s cost (if that cost is not significant); and (d) the Goods are returned in as close a condition to that in which they were delivered as is possible. 14.9 Notwithstanding clauses 
 
15.1 to 15.8 but subject to the CCA, JML shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of: (a) the Client failing to properly maintain or store any Goods; (b) the Client using the Goods for any purpose other than that for which they were designed; (c) the Client continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user; (d) the Client failing to follow any instructions or guidelines provided by JML; (e) fair wear and tear, any accident, or act of God. 14.10 JML may in its absolute discretion accept non-defective Goods for return in which case JML may require the Client to pay handling fees of up to thirty percent (30%) of the value of the returned Goods plus any freight costs. 14.11 Notwithstanding anything contained in this clause if JML is required by a law to accept a return then JML will only accept a return on the conditions imposed by that law. 15. Intellectual Property 15.1 Where JML has designed, drawn or developed Goods for the Client, then the copyright in any designs and drawings and documents shall remain the property of JML. Under no circumstances may such designs, drawings and documents be used without the express written approval of JML. 15.2 The Client warrants that all designs, specifications or instructions given to JML will not cause JML to infringe any patent, registered design or trademark in the execution of the Client’s order and the Client agrees to indemnify JML against any action taken by a third party against JML in respect of any such infringement. 15.3 The Client agrees that JML may (at no cost) use for the purposes of marketing or entry into any competition, any documents, designs, drawings or Goods which JML has created for the Client. 
 
16. Default and Consequences of Default
16.1 Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at JML’ sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment. 16.2 If the Client owes JML any money the Client shall indemnify JML from and against all costs and disbursements incurred by JML in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, JML’ contract default fee, and bank dishonour fees). 16.3 Further to any other rights or remedies JML may have under this contract, if a Client has made payment to JML, and the transaction is subsequently reversed, the Client shall be liable for the amount of the reversed transaction, in addition to any further costs incurred by JML under this clause 17 where it can be proven that such reversal is found to be illegal, fraudulent or in contravention to the Client’s obligations under this contract. 16.4 Without prejudice to JML’ other remedies at law JML shall be entitled to cancel all or any part of any order of the Client which remains unfulfilled and all amounts owing to JML shall, whether or not due for payment, become immediately payable if: (a) any money payable to JML becomes overdue, or in JML’ opinion the Client will be unable to make a payment when it falls due; (b) the Client has exceeded any applicable credit limit provided by JML; (c) the Client becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or (d) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Client or any asset of the Client.
 
17. Cancellation
17.1 Without prejudice to any other remedies JML may have, if at any time the Client is in breach of any obligation (including those relating to payment) under these terms and conditions JML may suspend or terminate the supply of Goods to the Client. JML will not be liable to the Client for any loss or damage the Client suffers because JML has exercised its rights under this clause. 17.2 JML may cancel any contract to which these terms and conditions apply or cancel delivery of Goods at any time before the Goods are delivered by giving written notice to the Client. On giving such notice JML shall repay to the Client any money paid by the Client for the Goods. JML shall not be liable for any loss or damage whatsoever arising from such cancellation. 17.3 In the event that the Client cancels delivery of Goods the Client shall be liable for any and all loss incurred (whether direct or indirect) by JML as a direct result of the cancellation (including, but not limited to, any loss of profits). 
 
18. Privacy Act 1988
18.1 The Client agrees for JML to obtain from a credit reporting body (CRB) a credit report containing personal credit information (e.g. name, address, D.O.B, occupation, previous credit applications, credit history) about the Client in relation to credit provided by JML. 18.2 The Client agrees that JML may exchange information about the Client with those credit providers and with related body corporates for the following purposes: (a) to assess an application by the Client; and/or (b) to notify other credit providers of a default by the Client; and/or (c) to exchange information with other credit providers as to the status of this credit account, where the Client is in default with other credit providers; and/or (d) to assess the creditworthiness of the Client including the Client’s repayment history in the preceding two (2) years. 18.3 The Client consents to JML being given a consumer credit report to collect overdue payment on commercial credit. 18.4 The Client agrees that personal credit information provided may be used and retained by JML for the following purposes (and for other agreed purposes or required by): (a) the provision of Goods; and/or (b) analysing, verifying and/or checking the Client’s credit, payment and/or status in relation to the provision of Goods; and/or (c) processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Client; and/or (d) enabling the collection of amounts outstanding in relation to the Goods. 18.5 JML may give information about the Client to a CRB for the following purposes: (a) to obtain a consumer credit report; (b) allow the CRB to create or maintain a credit information file about the Client including credit history. 18.6 The information given to the CRB may include: (a) personal information as outlined in 19.1 above; (b) name of the credit provider and that JML is a current credit provider to the Client; (c) whether the credit provider is a licensee; (d) type of consumer credit; (e) details concerning the Client’s application for credit or commercial credit (e.g. date of commencement/termination of the credit account and the amount requested); (f) advice of consumer credit defaults, overdue accounts, loan repayments or outstanding monies which are overdue by more than sixty (60) days and for which written notice for request of payment has been made and debt recovery action commenced or alternatively that the Client no longer has any overdue accounts and JML has been paid or otherwise discharged and all details surrounding that discharge (e.g. dates of payments); (g) information that, in the opinion of JML, the Client has committed a serious credit infringement; (h) advice that the amount of the Client’s overdue payment is equal to or more than one hundred and fifty dollars ($150). 18.7 The Client shall have the right to request (by e-mail) from JML: (a) a copy of the information about the Client retained by JML and the right to request that JML correct any incorrect information; and = (b) that JML does not disclose any personal information about the Client for the purpose of direct marketing. 18.8 JML will destroy personal information upon the Client’s request (by e-mail) or if it is no longer required unless it is required in order to fulfil the obligations of this contract or is required to be maintained and/or stored in accordance with the law. 18.9 The Client can make a privacy complaint by contacting JML via e-mail. JML will respond to that complaint within seven (7) days of receipt and will take all reasonable steps to make a decision as to the complaint within thirty (30) days of receipt of the complaint. In the event that the Client is not satisfied with the resolution provided, the Client can make a complaint to the Information Commissioner at www.oaic.gov.au
 
19. Building and Construction Industry Security of Payments Act 1999 (if applicable)
19.1 At JML’ sole discretion, if there are any disputes or claims for unpaid Goods and/or Services then the provisions of the Building and Construction Industry Security of Payments Act 1999 may apply. 19.2 Nothing in this agreement is intended to have the effect of contracting out of any applicable provisions of the Building and Construction Industry Security of Payments Act 1999 of New South Wales, except to the extent permitted by the Act where applicable. 
 
20. Building and Construction Industry (Security of Payment) Act 2009 (if applicable)
20.1 At JML’ sole discretion, if there are any disputes or claims for unpaid Goods and/or Services then the provisions of the Building and Construction Industry (Security of Payment) Act 2009 may apply. 20.2 Nothing in this agreement is intended to have the effect of contracting out of any applicable provisions of the Building and Construction Industry (Security of Payment) Act 2009 of the Australian Capital Territory, except to the extent permitted by the Act where applicable. 
 
21. Compliance with Laws
21.1 The Client and JML shall comply with the provisions of all statutes, regulations and bylaws of government, local and other public authorities that may be applicable to the Services. 21.2 The Client shall obtain (at the expense of the Client) all licenses and approvals that may be required for the Services. 21.3 If during the course of installation when the Services are being conducted within and around switchboards, tie connections that if the same is found defective or deemed to be unsafe by JML, then JML shall notify the Client immediately. The power, if isolated, will not be re-energised until such time as the existing condition has been rectified and made safe in accordance to the Electrical/Plumbing Safety Regulations. All of the cabling/piping work will comply with the Australian and New Zealand Wiring/plumbing standards. The Client accepts and agrees that any costs associated with the rectification Services including any Goods and labour shall be to the Client’s account. 21.4 Any live work or work undertaken near live conductors where it is safe to do so shall be dealt with in accordance with Australian and New Zealand Wiring standards being “Safe working on Low Voltage Electrical Installations, relevant Commonwealth and Statutory Acts and Work Place Regulations”. JML’ live work procedures are designed to eliminate risk of injury to JML’ employees, damage to the Client’s installations and unexpected power disconnections. It may in some cases require disconnection and isolation of the installation to undertake such Services for which additional charges may be applicable. This shall be invoiced in accordance with clause 5.2. 21.5 The Client agrees that the site will comply with any work health and safety laws (WHS) and any other relevant safety standards or legislation. 
 
22. Unpaid Seller’s Rights
22.1 Where the Client has left any item with JML for repair, modification, exchange or for JML to perform any other service in relation to the item and JML has not received or been tendered the whole of any monies owing to it by the Client, JML shall have, until all monies owing to JML are paid: (a) a lien on the item; and (b) the right to retain or sell the item, such sale to be undertaken in accordance with any legislation applicable to the sale or disposal of uncollected goods. 22.2 The lien of JML shall continue despite the commencement of proceedings, or judgment for any monies owing to JML having been obtained against the Client. 
 
23. Service of Notices
23.1 Any written notice given under this contract shall be deemed to have been given and received: (a) by handing the notice to the other party, in person; (b) by leaving it at the address of the other party as stated in this contract; (c) by sending it by registered post to the address of the other party as stated in this contract; (d) if sent by facsimile transmission to the fax number of the other party as stated in this contract (if any), on receipt of confirmation of the transmission; (e) if sent by email to the other party’s last known email address. 23.2 Any notice that is posted shall be deemed to have been served, unless the contrary is shown, at the time when by the ordinary course of post, the notice would have been delivered. 
 
24. Trusts
24.1 If the Client at any time upon or subsequent to entering in to the contract is acting in the capacity of trustee of any trust (“Trust”) then whether or not JML may have notice of the Trust, the Client covenants with JML as follows: (a) the contract extends to all rights of indemnity which the Client now or subsequently may have against the Trust and the trust fund; (b) the Client has full and complete power and authority under the Trust to enter into the contract and the provisions of the Trust do not purport to exclude or take away the right of indemnity of the Client against the Trust or the trust fund. The Client will not release the right of indemnity or commit any breach of trust or be a party to any other action which might prejudice that right of indemnity. (c) he Client will not without consent in writing of JML (JML will not unreasonably withhold consent), cause, permit, or suffer to happen any of the following events; (i) the removal, replacement or retirement of the Client as trustee of the Trust; (ii) any alteration to or variation of the terms of the Trust; (iii) any advancement or distribution of capital of the Trust; or (iv) any resettlement of the trust property. 
 
25. General
25.1 The failure by either party to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect that party’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired. 25.2 These terms and conditions and any contract to which they apply shall be governed by the laws of either New South Wales or Australian Capital Territory in which state the Goods and/or Services were provided by JML to the Client however, in the event of a dispute that deems necessary for the matter to be referred to a Magistrates or higher Court then jurisdiction will be subject to the Australian Capital Territory Courts in the state of Australian Capital Territory in which JML has its principal place of business 25.3 Subject to clause 15 JML shall be under no liability whatsoever to the Client for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Client arising out of a breach by JML of these terms and conditions (alternatively JML’ liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods). 25.4 JML may licence and/or assign all or any part of its rights and/or obligations under this contract without the Client’s consent. 25.5 The Client cannot licence or assign without the written approval of JML. 25.6 JML may elect to subcontract out any part of the Services but shall not be relieved from any liability or obligation under this contract by so doing. Furthermore, the Client agrees and understands that they have no authority to give any instruction to any of JML’ sub-contractors without the authority of JML. 25.7 The Client agrees that JML may amend these terms and conditions by notifying the Client in writing. These changes shall be deemed to take effect from the date on which the Client accepts such changes, or otherwise at such time as the Client makes a further request for JML to provide Goods to the Client. 25.8 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party. 25.9 Both parties warrant that they have the power to enter into this contract and have obtained all necessary authorizations to allow them to do so, they are not insolvent and that this contract creates binding and valid legal obligations on them. 
 
26. Goods
26.1 All goods shall remain the property of JML until such time payment is received in full. JML reserves the right to repossess all materials and goods if payment is not received, JML will not be accountable for any damages incurred in repossessing these goods, these goods (materials) may be water, sewer and gas pipes/fittings that may be concealed or buried in the ground, among other materials purchased for the project/job.

27. Drain Cleaning Inspection
A. BUYER shall hold JML’s, and shall be solely responsible for any damage or expense incurred to remove, restore, repair or replace its premises and/or any portion thereof, as well as the damaged equipment of JML’s, if any tool, drain cleaning cable, water jetting hose, or other equipment of JML’s becomes stuck in a drainage line in the prosecution of JML’s work under this agreement.

B. If there is a sewerage spill, including one deemed hazardous, the cost of clean-up is the sole responsibility of the BUYER.

C. Removal of tree root growth or blockage alone will not ensure that similar problems will not recur and as such carries no guarantee unless otherwise stated herein.