Letterbox Drop Terms & Conditions
Terms & Conditions – Service Packages
By reserving or purchasing any of our packages, you accept the following terms and conditions. Please read them carefully.
TO REDEEM THE $60 OFF OFFER
To qualify for the $60 off offer, you must have a JML $60 Off Magnet with you to show the plumber. Minimum Spend of $500 inc GST is required before this offer can be applied to your invoice.
This offer is valid for work completed during JML’s standard business hours only and cannot be applied to after-hours emergency call-outs.
1. Scope of Services
1.a. Each service package comprises only the services explicitly detailed in the package description.
1.b. Any extra work or services outside the package inclusions are not accounted for and may result in additional charges.
1.c. If further work is necessary after inspection or service, our team will inform you and propose rescheduling the appropriate service at an extra cost.
2. Offer Eligibility
2.a. Residential Properties Only: This offer is applicable solely to private residential properties like standalone houses, townhouses, and owner-occupied homes.
2.b. Excluded Properties: The following types are not eligible:
– Strata-managed properties
– Real estate-managed properties
– Rental or investment properties
– Commercial, industrial, or business premises
2.c. Homeowner Presence: The homeowner or an authorized resident must be present during the entire appointment to facilitate service explanations, discuss recommendations, and handle any approvals or payments on the day.
2.d. Employee Exclusion: Employees of JML TRADES or any affiliated JML TRADE entities do not qualify for this offer.
2.e. One Per Household: A maximum of one service package is allowed per physical household/property address.
2.f. Not in Conjunction: This offer cannot be combined with other promotions, discounts, or packages.
2.g. Offer Validity: Subject to availability, this offer expires on 30 June unless withdrawn sooner.
3. Payment
3.a. Full payment is required at the time of service unless otherwise stated.
3.b. Packages are non-refundable, non-transferable, and cannot be exchanged for cash.
3.c. Payments may be made using [list payment methods: e.g., credit card, debit, EFTPOS, cash].
4. Booking and Access
4.a. Customers must ensure safe and unobstructed access to the work area.
4.b. Any delays or extra costs due to insufficient access or site preparation may lead to additional charges.
4.c. Services are subject to availability, and bookings might need to be rescheduled due to unforeseen circumstances.
5. Service Limitations
5.a. Our services are restricted to standard plumbing, electrical, and HVAC tasks as outlined in the package.
5.b. We do not cover pre-existing issues not mentioned in the package unless specifically noted.
5.c. Safety checks, inspections, and performance assessments are intended to identify issues but cannot assure that future faults won’t occur.
5.d. Technicians may refuse or alter parts of the service if safe access is compromised.
6. Responsibility and Liability
6.a. JML and its staff will exercise reasonable skill, care, and attentiveness in performing all services.
6.b. We are not liable for indirect, consequential, or incidental damages stemming from pre-existing conditions or unexpected faults.
6.c. Any advice given during service is based on the observed conditions at the time of inspection.
7. Safety and Compliance
7.a. All work will adhere to relevant Australian standards and industry regulations.
7.b. Customers must abide by any safety instructions provided by our technicians during or after service.
7.c. Services may be limited or delayed if conditions are deemed unsafe, including but not limited to: electrical hazards, gas leaks, structural hazards, or unsafe work environments.
8. Additional Work and Follow-Up
8.a. If further repairs, replacements, or maintenance are necessary, our team will provide a quote for additional services.
8.b. Additional services are treated as separate transactions and must be scheduled and paid for independently.
8.c. Emergency call-outs beyond scheduled service packages may incur extra charges.
9. Limitations, Availability & Right to Refuse
9.a. This offer is contingent upon technician availability and may not be available on all dates or during peak periods.
9.b. We may decline or retract the offer if:
– Eligibility criteria are not satisfied
– The property is unsafe for access
– The customer requests work beyond the defined service scope
9.c. Technicians may alter or refuse portions of the service if safe access is not possible.
10. Governing Law
These Terms and Conditions are governed by the laws of the Australian Capital Territory or New South Wales, depending on the location of the property. Nothing in these Terms and Conditions limits rights under the Australian Consumer Law.