Last updated: 26 March 2026
JML Trades is committed to protecting your privacy and handling personal information in a transparent and responsible manner.
This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you interact with our website or engage our services.
1. Who We Are
JML Trades is operated by:
JML Plumbing & Gas Pty Ltd
ABN: 64 61 6464 398
This Privacy Policy applies to all personal information collected by JML Trades through this website and related communications.
2. Personal Information We Collect
We may collect personal information including, but not limited to:
- Name
- Phone number
- Email address
- Address or service location
- Details relating to enquiries, quotes or trade services
- Information provided when booking a service
- Any other information you voluntarily provide
We only collect personal information that is reasonably necessary to provide our services or respond to enquiries.
3. How We Collect Personal Information
Personal information may be collected when you:
- Submit an enquiry through our website
- Contact us by phone, email or online form
- Request a quote or book a service
- Engage us to provide plumbing & gas, electrical, air conditioning and roofing services.
We may also collect limited technical information such as IP address, browser type or device information for website analytics and performance monitoring.
4. How We Use Personal Information
We use personal information to:
- Respond to enquiries and service requests
- Provide trade services
- Prepare quotes, invoices and job documentation
- Communicate with customers regarding services
- Improve our website and customer experience
- Meet legal, regulatory or licensing obligations
We do not sell personal information.
We may also use personal information to support advertising and marketing activities, including measuring advertising performance and showing relevant ads, where permitted by law.
5. Disclosure of Personal Information
We may disclose personal information:
- To employees or contractors involved in providing trade services
- To service providers who assist with business operations (for example booking systems, analytics, call tracking, IT providers)
- Where required or authorised by law
All reasonable steps are taken to ensure third parties handle personal information securely and in accordance with privacy obligations.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely and accessed only where necessary for legitimate business purposes.
7. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to:
- Understand how visitors use the website
- Monitor website performance
- Improve functionality and content
Website tracking technologies may also be used to measure advertising effectiveness and improve the relevance of marketing content.
You can control or disable cookies through your browser settings.
8. Access and Correction
You may request access to, or correction of, personal information we hold about you by contacting us.
We will respond within a reasonable timeframe, subject to legal requirements.
9. Privacy Complaints
If you believe we have breached your privacy rights, please contact us so we can investigate and respond.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website.
11. Contact
For privacy-related enquiries or requests, please contact JML Trades using the contact details provided on this website.